RE: Soulkeep Fuckery - the latest Shenanigans from Double Coconut and the state of Soulkeep...
You are viewing a single comment's thread:
As CEO of Double Coconut, I wish I had a snarky yet perfectly irrefutable response to all of your points, but the truth is we are trying to build something very big with a limited team and definitely have NOT put enough resourcing into Customer Support.
That said I am proud that we address every issue that comes up (eventually!), really work hard to weigh pros and cons of each decisions with key stakeholders from the community, respond to each and every support ticket sent in, and are gradually getting to the spot where things are stable.
We also, as I've mentioned in various town halls, ultimately have a strategy to grow the game and expand the audience greatly -- which is the real kick in the pants the title needs. More soon -- but that is where the bulk of our development effort and resourcing is going right now.
Keep the comments -- even critical-ass ones like this post -- coming.
Thank you for your reply!!
While you may not believe me... I am actually a HUGE fan of the game. That's why I want it to succeed.
DC does address things although sometimes it seems like the results end up kinda causing other issues but that's going to happen - however, when these issues cause critical discrepancies to arise... they need to be prioritized and addressed.
Here is my follow up article:
https://peakd.com/splinterlands/@captaindingus/soulkeep-simple-solutions-to-improve-this-game-for-everyone#@sharkmonsters/re-captaindingus-smhwp1
Every solution I wrote there took into account limited resources and tried to reach the "Best possible outcome for the Players, DC and the DAO... with the least possible expenditure of resources time/moeny/etc"
While many people are frustrated - Players, DAO and DC member alike...
I truly hope a resolution can be reached to appease everyone.
However, if you were to ask Arhov... or read my previous articles you may see my biggest criticisms are simply on the Customer Service side of things.
These criticisms only grow stronger when the community feels like they are being treated unfairly - and no one is listening.
I hope you read the article I just linked you and perhaps some of my many other articles where you can see how much I enjoy and appreciate Soulkeep.
I don't want the SPS Rewards to end but I understand things happened during the early part of the game that were 100% "part of the game"... I was there. I played and "Spawn Locked" plenty of Fiends myself...
But that mistake must be rectified and I hope my suggestions allow all parties involved to benefit.
Thank you for your reply! I genuinely beleive having a Hive Presence would most certainly help DC grow on this Blockchain, should you choose to pursue that!
Thank you for the hard work on your end, I don't know lots of things so my suggestions come with my limited data... please let the community and I know how we can help, I'm here for it 🙏