RE: The Reason You Sell Is Not The Reason They Buy - On Ecency
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I dropped one at the start of the month. I explained why; they went from incomprehension, to disbelief, to begging. Finally they offered me a lower price.
They couldn't understand that the problem was two-fold. A combination of too much time-consuming bloat in their software was one. The other was that their charges were based on visitors to the site, but they wouldn't even acknowledge the volume of AI-bot visits from competitors data/price scraping (up to 50% of visits), let alone filter them out or adjust their charging bands to allow for it.
Offering a cheaper price at that stage only prompted a response along the lines of "so you've been overcharging all along, then ?"
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Yes that's exactly the case a lot of the times.. over charging without realizing that they would lose their customer's loyalty... Sorry about the stuff you went through buddy